Open Mon–Fri 9–6 · Open Saturdays 9–4 54/58 Princes Hwy, Arncliffe, Sydney NSW · minutes from Sydney Airport Call 0418 200 289
Roof fault on a live claim? Before you decline or cash-settle, call 0418 200 289, or email the claim →

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For extended-warranty administrators · repairer-network & claims teams

Convertible roof faults: the claims
your network declines

A hydraulic roof that stops at the B-pillar. A folding hardtop with a pump that won't build pressure. Your network workshop opens the job card, sees a roof system, and hands the claim back — and now your claims team owns a fault nobody on the list will touch. That fault is our entire trade. Roofs are all this workshop has done for twenty-plus years, and extended-warranty repairs already run through here, each authorised on its own claim and paid by the administrator.

20+ yrs in automotive repair 1000+ roofs serviced Authorised claim by claim
Call about a claim Email a warranty enquiry

How a claim runs here

Diagnosis first.
Authorisation on evidence.

  1. 1

    The claim comes in

    From your claims team, your network workshop, or the policyholder you've pointed our way. We take the policy reference and the symptom, and book the car into Arncliffe. Non-drivable cars come by tow, call first.

  2. 2

    Diagnosis before quote

    We open the roof system up before anyone writes a number down. The quote you receive names the failed component, prices it, and itemises labour and diagnosis separately — with a written failure report and photos from teardown. You authorise against evidence, not a guess.

  3. 3

    You authorise that claim — just that claim

    Each repair is authorised individually on its own claim and paid by the administrator. No batch arrangements, no standing approvals: if the evidence doesn't support this claim, you decline this claim and nothing else changes.

  4. 4

    Repair, test, invoice

    Specialist technicians do the repair, the roof is tested before handover, and the invoice arrives in your required format with the photo set attached: before, during teardown, after completion. We've learned each payer's invoice-format requirements by getting paid.

The coverage question

Failed, worn, or forced —
in writing, with photos

An extended-warranty roof claim turns on one question a generalist usually can't answer: did the component fail, wear out, or get forced? We answer it before the quote exists.

Why it matters

Your decision, our evidence

Written failure report on every claim

What you usually get

"Roof inoperative — replace assembly." No cause, no component, no way to test it against the policy wording. Your claims handler is left authorising blind or declining a claim that might be legitimate.

What we send instead

A failure report that names the part, states the mechanism of failure and shows the teardown photos to match. Whether it sits inside your cover is your call — but you're making it on evidence a dispute can stand on.

Both directions

The report says what we found, not what gets the job approved. When the teardown shows misuse or plain wear-out, the report says that too — a repairer you only half-believe is worse than no repairer at all.

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Claims cost

Component-level repair.
Assembly prices only when earned.

The expensive version of a roof claim is the one quoted by someone who can't open the mechanism. The shape of the saving is simple, and it doesn't need a number to be obvious.

The assembly swap
A generalist quotes the whole cassette, pump or hydraulic set because the actual failed component is hidden inside it. You pay assembly money for a seal-level fault — or decline the claim and wear the policyholder fallout.
The component repair
We strip the assembly and repair what failed: seals, cylinders, cables, micro-switches, motors. Assemblies get replaced when teardown proves they're gone — and the report shows you the proof, not just the price.
The repair that holds
A parts & labour warranty sits behind every repair. If the work fails inside that window, it's our warranty event, not your repeat claim — the second-cheapest roof claim is the one repaired properly; the cheapest is the one that never comes back.
The interstate claim
For hydraulic failures outside Sydney, the cylinders travel without the car: a workshop near your policyholder removes the rams and posts them in, we rebuild and bench-test them, and they go back ready to refit. Mail-in cylinder rebuilds run Australia-wide — one specialist repair rail for a national book.

For your vendor file

The due-diligence answers, upfront

Credentials

What your procurement team will ask

All available on request

Entity & insurance

Convertible & Sunroof Autocentre · ABN 28 764 532 243 · 54/58 Princes Hwy, Arncliffe NSW 2205. Public liability insurance held, certificate of currency on request.

Capability statement

A written capability statement is available on request: scope of roof work, the diagnosis-before-quote process, documentation standards and warranty terms. Email us and ask.

Access

Open Mon–Fri 9–6 and Saturdays 9–4. Tow-ins accepted, call first. Mail-in cylinder service Australia-wide for claims where the car can't travel.

Straight answers

What warranty teams
ask us first

If yours isn't here, call. The person who answers is the person who does the work.

Ask us directly
Do we need a network agreement before sending a claim?

No. Every claim here runs on its own authorisation: you receive the diagnosis, the itemised quote and the failure report, and you approve or decline that claim on that evidence. We work authorised job by job; we're not on anyone's repairer panel — there's no onboarding hurdle and no ongoing commitment beyond the claim in front of you.

How do you handle the failure-versus-wear question?

By opening the roof system up before anyone writes a number down. The written failure report names the component, states how it failed and shows it in teardown photos. Whether that sits inside your policy wording is your call. Our job is to make sure you're deciding on evidence rather than a generalist's guess.

The customer's car isn't in Sydney. Can you still handle the claim?

Often, yes. For hydraulic roof failures the cylinders can travel without the car: a local workshop removes the rams and posts them to Arncliffe, and we rebuild them, bench-test them and post them back ready to refit. That mail-in service runs Australia-wide. Full roof jobs come to Arncliffe; non-drivable cars are accepted by tow, call first.

What stops the same fault coming back as a second claim?

A parts & labour warranty sits behind every repair. If the work fails inside that window it's our warranty event, not your repeat claim, and because everything is tested before handover, that warranty rarely gets exercised. Repairs that hold are the simplest claims-cost control there is.

Next step

Send one claim.
Read the file that comes back.

No agreement to negotiate first. The first authorised claim is the trial. Call 0418 200 289, or email the policy reference and the symptom, and the diagnosis starts the conversation.

Call 0418 200 289 Email a warranty enquiry

54/58 Princes Hwy, Arncliffe NSW 2205 · Mon–Fri 9am–6pm · Sat 9am–4pm · Other desks: insurers & assessors · workshops · dealerships · all trade & partners · What the repairs involve: hydraulic ram rebuilds & roofs that won't open

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